Tuesday, September 15, 2009

The Phone is Our Friend, Most Days


The phone is a source of aggravation. These past few days the keeper actually thew the phone down to the ground and yelled many bad words. She said that only we and the recorded music and message voices heard her. The first time she was trying to get hold of a carpet cleaner for the house at the beach. She was on hold for 1/2 hour and was dropped three times by A Tand T as they tried to figure out why she got direction to call them when she called the carpet cleaners. She said ATT thought she was the carpet cleaner who hadn't paid her bill is many many months, and she kept trying to tell ATT that she only wanted to hire the carpet cleaner. When they all figured that out, ATT tried to sell her new phone service. That was 90 minutes of a beautiful day. Pffft!
Then her bank didn't send a payment on time to a major credit card co, and she asked them to fix it, but in order to fix it, she needed to have 3 way conference call with the company and the bank and it took 2 weeks to get everyone together on both coasts to get rid of a $10 late fee, and today it was another 20 minutes on the phone answering security questions so they could get her permission to allow the bank to talk to the credit card people. PFFT.
Then, she had been trying to reach her attorney about some routine paperwork since July, but no one was returning her calls. Finally today he called and he is very ill. He is a lovely man and it is very sad. However, since she belows to a special Legal Service plan she called to get the name of another attorney who could help. They are based on the other coast. She got the name of a new attorney, and after setting up an app't, found out the law office is 3o miles away from our home. Big PFFT! So she told them no thank you. she was too weary to call the Legal Service back. Besides, it might have gotten dark and she wouldn't have been outside all day.
She also wondered about how the people who answer the cutomer service lines stay sane. If they had a call like hers every ten minutes, it could really drive one over the edge.
No wonder the spirit of meanness is pushing its ugly head out everywhere we turn.
She did go out and put Bondo ( the most foul smelling stuff--don't ask what's in it) on the cracked windowsills outisde and then painted them again.
We believe she needs a much simpler life.

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